Terms & Conditions
Last reviewed: July 22, 2026
Welcome to the One Lucky Pup Pet Resort & Spa website. These Terms and Conditions govern your use of oneluckypup.com and the website content, features, forms, and online resources made available through it.
In these Terms, “One Lucky Pup,” “we,” “us,” and “our” refer to One Lucky Pup Pet Resort & Spa.
By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.
These Terms apply primarily to use of the website. Daycare, boarding, grooming, training, retail purchases, and other services may be subject to separate agreements, waivers, enrollment requirements, booking terms, cancellation policies, and location procedures.
If a separate written service agreement conflicts with these website Terms regarding a particular service, the separate service agreement will control for that service.
Website Information
The information on this website is provided for general informational and business purposes. We work to keep service descriptions, contact information, location details, policies, and other website content accurate and current, but information may occasionally be incomplete, outdated, or affected by an error.
Website content does not replace a confirmed reservation, written service agreement, current location policy, or direct communication from One Lucky Pup. Please contact the appropriate location if you need to verify information before making a booking or purchasing decision.
Services and Availability
One Lucky Pup may provide daycare, boarding, grooming, retail, and other pet-care services. Selected training programs are provided and managed by Happy Dogs Training.
Services, eligibility requirements, operating hours, appointment availability, pricing, and location-specific offerings may vary. Some services require an evaluation, current vaccination records, advance reservations, separate agreements, or other enrollment requirements.
Submitting a form, booking request, or inquiry does not guarantee availability, acceptance, or confirmation. A reservation or appointment is confirmed only when it has been accepted through the applicable booking process or directly confirmed by the appropriate provider.
Online Booking and Third-Party Platforms
One Lucky Pup may use third-party platforms to support account creation, reservation requests, appointment scheduling, payments, document submission, and other website or service functions.
Use of a third-party platform may also be subject to that platform’s own terms, privacy policy, security practices, and technical requirements. One Lucky Pup does not control the availability or operation of third-party platforms and is not responsible for interruptions, errors, or delays caused solely by those platforms.
Submitting information or a request through a third-party platform does not by itself guarantee a reservation, appointment, service availability, or acceptance. A reservation or appointment is confirmed only when it has been accepted through the applicable booking process or directly confirmed by the appropriate provider.
Training consultations, recommendations, pricing, scheduling, and program enrollment are managed by Happy Dogs Training and may be subject to Happy Dogs’ separate website terms, policies, and booking procedures.
Contact Forms and Communications
When you submit a contact form, employment application, booking inquiry, or other message through the website, you agree to provide accurate and complete information that is reasonably necessary for us to review and respond to your request.
Submitting a form does not create a reservation, appointment, employment relationship, service agreement, or other contractual relationship.
We may use the contact information you provide to respond to your inquiry, request additional information, communicate about services or applications, or address operational matters related to your message. Response times may vary, and website forms should not be used for emergencies or urgent concerns involving a pet currently in our care.
For urgent concerns involving a pet currently in our care, contact the appropriate One Lucky Pup location directly by phone.
Pet Care, Health, and Safety
Pet-care services may involve requirements relating to vaccinations, health records, evaluations, temperament, handling, medication, emergency contacts, feeding, belongings, and other care information.
Customers are responsible for providing accurate and current information about their pets and for following the requirements communicated through applicable service agreements, enrollment materials, booking procedures, and location policies.
Specific eligibility, health, safety, medication, emergency-care, and assumption-of-risk terms are governed by the applicable service agreement or waiver. Nothing on this website constitutes veterinary advice. Contact a licensed veterinarian regarding medical concerns or emergencies.
Pricing and Payments
Website prices and service descriptions are provided for general reference and may change. Final pricing may depend on the service, location, reservation dates, pet-care requirements, selected options, applicable taxes, deposits, fees, discounts, and other circumstances.
Payment terms, deposits, cancellation policies, refund eligibility, package conditions, and other transaction-specific requirements may be provided through the booking process, a separate service agreement, an invoice, or direct communication from One Lucky Pup or the applicable provider.
If a website price conflicts with a confirmed written quote, invoice, booking confirmation, or current service agreement, the transaction-specific document will control.
Promotions and Offers
Promotions, discounts, packages, credits, and special offers may be subject to additional terms, eligibility requirements, expiration dates, service restrictions, location restrictions, availability, and other conditions stated with the offer.
Unless otherwise stated, offers cannot be combined, transferred, redeemed for cash, or applied retroactively. One Lucky Pup may modify or discontinue an offer as permitted by law, but changes will not alter a completed transaction that has already been accepted under the stated offer terms.
Acceptable Website Use
You may use this website only for lawful purposes.
You may not:
- Attempt to gain unauthorized access to the website, accounts, systems, or data
- Interfere with the website’s operation, security, or availability
- Submit false, misleading, fraudulent, abusive, or unlawful information
- Upload malicious code, files, or content
- Impersonate another person or misrepresent your identity or authority
- Copy, scrape, reproduce, or commercially exploit website content except as permitted by law or with written authorization
- Use the website in a way that violates applicable law or the rights of another person
We may restrict or suspend access to the website when reasonably necessary to protect the website, our users, our business, or third parties.
Intellectual Property
The website and its original content, including text, graphics, logos, photographs, videos, page designs, and other materials, are owned by or licensed to One Lucky Pup and may be protected by copyright, trademark, and other intellectual-property laws.
You may view and use the website for personal, noncommercial purposes. You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit protected website content without prior written permission, except where permitted by law.
Third-party names, logos, trademarks, photographs, and other materials remain the property of their respective owners.
External Links and Third-Party Services
The website may contain links to third-party websites, organizations, platforms, products, or services for convenience or additional information.
A link does not necessarily imply ownership, control, endorsement, partnership, or responsibility for the third party. Third-party websites and services operate under their own terms, privacy policies, accessibility practices, security measures, and content standards.
One Lucky Pup is not responsible for the content, availability, accuracy, security, or practices of third-party websites or services, except to the extent responsibility cannot lawfully be excluded.
Website Availability
We work to keep the website available and functioning properly, but uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, updates, hosting issues, third-party service interruptions, security concerns, technical failures, events beyond our reasonable control, or other operational reasons.
We may update, suspend, remove, or change website content or features when reasonably necessary. If the website is unavailable and you need assistance, contact the appropriate One Lucky Pup location directly.
Limitation of Liability
To the fullest extent permitted by applicable law, One Lucky Pup will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of, or inability to use, this website.
This limitation does not apply to liability that cannot lawfully be excluded or limited, including liability arising from gross negligence, willful misconduct, fraud, or violation of applicable consumer-protection law.
Liability relating to daycare, boarding, grooming, retail purchases, training, or other services is governed by the applicable service agreement, provider agreement, waiver, invoice, booking terms, and applicable law.
Privacy
Our collection and use of personal information through the website are described in our Privacy Policy, which is incorporated into these Terms by reference.
Please review the Privacy Policy before submitting personal information through the website.
Governing Law and Disputes
These Terms are governed by the laws of the State of North Carolina and applicable federal law, without regard to conflict-of-law principles and without limiting any rights or protections that cannot lawfully be waived.
Any dispute relating specifically to daycare, boarding, grooming, training, retail purchases, or another service may also be governed by the applicable service agreement or provider agreement.
Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
Changes to These Terms
We may update these Terms from time to time to reflect changes to the website, our practices, applicable services, or legal requirements.
When we make changes, we will revise the “Last reviewed” date at the top of this page. Updated Terms apply prospectively from the date they are posted unless a different effective date is stated.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law. Changes to a previously confirmed transaction or signed service agreement will be governed by the applicable transaction documents or agreement.
Contact Us
For questions about these Terms or the website, contact us using the information below.
One Lucky Pup Pet Resort & Spa
Email: info@oneluckypup.com
Northlake
11607 Reames Road
Charlotte, NC 28269
Phone: (704) 494-8476
Email: northlake@oneluckypup.com
Charlotte
616 Springbrook Road
Charlotte, NC 28217
Phone: (704) 525-4440
Email: charlotte@oneluckypup.com