Privacy Policy

Last reviewed: July 22, 2026

One Lucky Pup Pet Resort & Spa respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain information when you visit oneluckypup.com, submit a website form, apply for employment, interact with our online services, or communicate with us.

In this Privacy Policy, “One Lucky Pup,” “we,” “us,” and “our” refer to One Lucky Pup Pet Resort & Spa.

This Privacy Policy applies to information collected through this website. Additional privacy notices or terms may apply to third-party booking platforms, payment providers, Happy Dogs Training, social-media services, and other external websites or services.

Information We Collect

We may collect information that you provide directly to us, including:

  • Name
  • Email address
  • Telephone number
  • Preferred One Lucky Pup location
  • Pet names and pet-care information
  • Service interests, appointment requests, and reservation inquiries
  • Messages, questions, feedback, and other information submitted through website forms
  • Employment-application information, including availability, experience, résumé files, and related materials
  • Information you provide when communicating with us by email, telephone, or another method

We may also receive technical and usage information automatically when you use the website, including:

  • Internet Protocol address
  • Browser type and device information
  • Operating system
  • Referring and exit pages
  • Pages viewed and interactions with website features
  • Approximate geographic information derived from an IP address
  • Cookie, analytics, and similar technology identifiers

Payment-card information and detailed booking-account information may be collected directly by third-party booking or payment providers rather than by this website.

Employment Applications

When you submit an employment application through the website, we may collect your name, contact information, preferred location, position or area of interest, availability, relevant experience, résumé, additional notes, acknowledgment responses, and other information you choose to provide.

Employment-application information may be stored in our website form system and transmitted to access-restricted business tools or authorized personnel for applicant review, recordkeeping, file storage, workflow administration, and employment-related communication.

We use applicant information to review qualifications and availability, communicate about current or future opportunities, maintain recruiting records, and support legitimate employment-related administration.

Please do not submit sensitive information that is not requested, including Social Security numbers, driver’s license numbers, financial-account information, medical information, or government identification numbers.

How We Collect Information

We may collect information:

  • Directly from you when you complete a form, submit an application, contact us, or communicate with our team
  • Automatically through cookies, analytics, server logs, and similar website technologies
  • Through booking, payment, scheduling, communication, or other service providers
  • From Happy Dogs Training or another provider when reasonably necessary to route an inquiry or coordinate a service, subject to the provider’s own policies and applicable law

How We Use Information

We may use information to:

  • Respond to questions, messages, feedback, and service inquiries
  • Route communications to the appropriate One Lucky Pup location or provider
  • Support account creation, reservation requests, appointments, and service administration
  • Review pet-care information and enrollment materials
  • Process and review employment applications
  • Communicate about services, reservations, applications, policies, or operational matters
  • Maintain and improve the website, forms, navigation, performance, and user experience
  • Detect, investigate, and prevent fraud, abuse, security incidents, and technical problems
  • Maintain business records
  • Comply with legal obligations and protect our rights, property, users, pets in our care, and other people
  • Carry out another purpose disclosed when the information is collected or with your consent

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent when required.

Online Booking and Third-Party Services

One Lucky Pup may use third-party services for account creation, booking requests, appointment scheduling, payments, document submission, communications, website hosting, form processing, analytics, applicant tracking, file storage, and related functions.

Information submitted through a third-party service may be collected, stored, and processed directly by that provider under its own privacy policy and terms. Depending on the service, One Lucky Pup may receive account details, reservation information, transaction status, pet-care information, uploaded documents, or other information needed to administer the requested service.

Selected dog-training programs are provided and managed by Happy Dogs Training. Information submitted directly to Happy Dogs is governed by Happy Dogs’ privacy practices and other applicable terms.

We encourage you to review the privacy policies of third-party services before submitting information to them.

Cookies, Analytics, and Website Technology

The website may use cookies, local storage, server logs, pixels, analytics tools, and similar technologies to operate website features, remember preferences, understand how visitors use the website, measure performance, maintain security, and diagnose technical problems.

These technologies may collect information such as IP address, browser type, device information, referring page, pages viewed, approximate location, interaction data, and cookie or device identifiers.

Some cookies are necessary for website operation. Other technologies may be provided by analytics, social-media, embedded-content, security, hosting, or other service providers.

You can control many cookies through your browser settings. Disabling cookies may affect certain website features. Where required by applicable law, we will provide additional consent or opt-out controls.

Embedded Content and External Links

The website may include embedded maps, social-media features, videos, reviews, or other content provided by third parties. It may also link to external websites, including booking platforms, Happy Dogs Training, professional organizations, rescue organizations, social-media services, and other resources.

Third-party content and websites may collect information when you view or interact with them, including through cookies or similar technologies. Their collection and use of information are governed by their own privacy policies and terms.

One Lucky Pup does not control the privacy or security practices of third-party websites or services.

How We Disclose Information

We may disclose information:

  • To employees and authorized personnel who need the information for business, pet-care, customer-service, recruiting, or operational purposes
  • To service providers that support website hosting, forms, booking, scheduling, payments, analytics, security, email, automation, document storage, applicant review, and other business functions
  • To Happy Dogs Training or another provider when reasonably necessary to route an inquiry or coordinate a service
  • To professional advisers, insurers, auditors, accountants, or legal counsel
  • To law-enforcement authorities, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, pets in our care, or the public
  • In connection with a merger, financing, reorganization, sale, transfer, or other business transaction
  • With your direction or consent

We do not sell personal information for money.

We do not disclose employment-application information for unrelated advertising purposes.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to inquiries, reviewing applications, maintaining business and transaction records, resolving disputes, enforcing agreements, protecting security, and complying with legal, insurance, tax, accounting, and regulatory obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, whether an account or service relationship remains active, and applicable legal or operational requirements.

Employment applications may be retained for consideration for current or future openings and for legitimate employment-record purposes. Résumé files and applicant records should be stored in access-restricted systems and deleted or anonymized when they are no longer reasonably needed.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, private file storage, account controls, encrypted connections, software updates, backups, and service-provider safeguards, where appropriate.

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use care when submitting information online and avoid sending sensitive information that we have not requested.

Your Privacy Choices

You may:

  • Contact us to request access to or correction of personal information that you previously submitted through the website
  • Ask us to delete information that is no longer reasonably needed, subject to legal, operational, security, recordkeeping, and contractual requirements
  • Unsubscribe from promotional email by using the unsubscribe method provided in the message, when applicable
  • Adjust browser settings to limit or delete cookies
  • Contact the applicable third-party provider to exercise choices relating to information collected directly by that provider

We may need to verify your identity before responding to certain requests. We may deny or limit a request when permitted or required by law, when we cannot reasonably verify the requester, or when retaining the information is reasonably necessary.

State Privacy Rights

Residents of certain states may have additional privacy rights under applicable law. Depending on the law and whether it applies to One Lucky Pup, these rights may include requesting access, correction, deletion, or a copy of certain personal information, or opting out of certain uses or disclosures.

To submit a privacy request, email info@oneluckypup.com with the subject line “Privacy Request.” Please identify your state of residence and describe your request.

We may request information reasonably necessary to verify your identity and authority. We will respond as required by applicable law. If a state privacy law does not apply to One Lucky Pup or to the requested information, we may still consider the request at our discretion.

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13. If you believe a child under 13 has submitted personal information through the website, contact us so we can review the matter and take appropriate action.

Parents and guardians should submit pet-care inquiries, enrollment information, and other website forms on behalf of minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, forms, services, technology, business practices, or legal obligations.

When we make changes, we will revise the “Last reviewed” date at the top of this page. Material changes may also be communicated through the website or another appropriate method when required by law.

Contact Us

For privacy questions or requests, contact:

One Lucky Pup Pet Resort & Spa
Email: info@oneluckypup.com

Northlake
11607 Reames Road
Charlotte, NC 28269
Phone: (704) 494-8476
Email: northlake@oneluckypup.com

Charlotte
616 Springbrook Road
Charlotte, NC 28217
Phone: (704) 525-4440
Email: charlotte@oneluckypup.com